Privacy Policy

1. Introduction

My99Exch (“we”, “us”, “our”) operates the website my99exchs.site. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, and the choices you have. By using our website or services, you agree to the practices described here.

2. Information we collect

We aim to collect only what we need to provide and improve our services:

• Account & contact details — such as your name, chosen username, WhatsApp number and email address when you register or contact us.
• Transaction information — deposits, withdrawals and betting activity carried out through your account.
• Technical data — IP address, device type, browser, operating system and general location, collected automatically for security and analytics.
• Usage data — pages viewed, features used and interactions with our tools, to help us improve the experience.
• Communications — messages you send us via WhatsApp, email or forms.

3. How we use your information

We use your information to:

• Create, verify, secure and manage your account;
• Process deposits, withdrawals and settle bets;
• Provide customer support and respond to your queries;
• Detect, prevent and investigate fraud, abuse and prohibited activity;
• Comply with legal obligations and enforce our Terms & Conditions;
• Improve our website, tools and services, and — where permitted — send you relevant updates and offers.

4. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic and improve performance. You can control cookies through your browser settings; disabling some cookies may affect how the site works. We may use privacy-respecting analytics to understand aggregate usage.

5. How we share information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate (for example payment, hosting and support tools), under confidentiality obligations;
• Legal & regulatory authorities where required by law, court order or to protect our rights and users;
• Successors in the event of a business transfer, subject to this policy.

6. Data security & retention

We use technical and organisational measures — including encrypted connections (HTTPS) and access controls — to protect your data. No method of transmission or storage is 100% secure, but we work hard to safeguard your information. We keep personal data only as long as necessary for the purposes above or as required by law, after which it is deleted or anonymised.

7. Your rights & choices

Subject to applicable law, you may request to access, correct, update or delete your personal information, or object to certain processing. To make a request, contact us using the details below. You can also unsubscribe from promotional messages at any time.

8. Age restriction

Our services are strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us data, contact us and we will remove it. Please also read our Responsible Gaming page.

9. Changes & contact

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “last updated” date. Questions or requests? Reach us at support@my99exchs.site or on WhatsApp.